alexa JSON formed by kore.ai isn't working properly in alexa


(Gitanjali Gharat) #1

After entity contactdetails user can use given phone number or type in “I have a query”. The script checkifquery checks if user input matches , if yes then proceeds to fetchquery else goes to noquery.

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Also tried using intent(query) earlier to check if user typed “I have a query” or anything related. But was never able to reach that intent.

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Both the cases worked fine in kore web/mobile sdk but none of it worked in alexa.


(Yoga Ramya Mendu) #2

Hi @gitanjalight,

We have verified the conditional statements scenario at our end by creating a bot.

We observed that the “if and else” conditions in a node are successfully executed while testing in Alexa test console.
Please refer the attached screenshots:
conditional1

conditional2

Kindly re-check and let us know.

Regards,
Yoga Ramya.