After entity contactdetails user can use given phone number or type in “I have a query”. The script checkifquery checks if user input matches , if yes then proceeds to fetchquery else goes to noquery.
Also tried using intent(query) earlier to check if user typed “I have a query” or anything related. But was never able to reach that intent.
Both the cases worked fine in kore web/mobile sdk but none of it worked in alexa.