Hi - I’ve looked at similar posts and wasn’t able to resolve my issue. I’m following this tutorial:
As far as I can tell I’ve completed everything that is necessary. However, the agent transfer step does not result in a chat appearing in LiveChat. I’ve provided some log details below.
Note that I’m testing my bot right from the bot builder. I’ve tried both in in-development mode, and as published. But both from the bot builder page.
When attempting to transfer from the bot, I do see this appear in the ngrok terminal:
POST /sdk/bots/st-b986c323-2e81-5910-bb6d-2b93d26bfa37/components/dc-8457dbaa-ada3-5c2a-8374-624c268fd871/on_agent_transfer 200 OK
In the node.js terminal I see an ‘Unprocessable Entity’ error (response code 422) as well as an error that says ‘The bot is not accessible via Web/Mobile Client.’
Here is the full output of that agent transfer request as displayed in the node.js terminal:
Further message-sends from the bot after the above appear in the node.js terminal as such:
Thanks for assistance.