Agent transfer from Kore AI Chatbot to Twilio Message and Voice

XO Platform Channels
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1

our current application is having basic chat and voice call support through twillio . we need to integrate chat bot and chat bot has to respond to human to filter the of basic questions. if chatbot is not able to handle the user queries, then it should allow end user to communicate to the agent thr twillo message and voice.

let me know the solution for this

2

@hajaworld ,

We understand that you would like to have agent transfer integration in the chat flow, please check the below documents that can help you further.

Let us know if you need any further clarification.

Regards,
Yoga Ramya,
Kore Support.