We wanted to show a menu with possible queries when the user just typed in some keywords. For example for account offers, if the user types “products”, we wanted the bot to show a list of buttons with the following choices:
“What do you want to know about the product”
“What are the products available for savings account”
“What are the products available for current account”
But when the user types “products available for savings account”, the bot should proceed with the flow without showing these buttons.
Currently, we are using traits to decide whether to show these menu-like buttons. Will this be fine or is there a better way to do this?