Trying to develop a chatbot for : Account unlock and Password reset. But don’t have Active directory API available at client side. Any experience or documentation for connector would be appreciated.
Hello @geesri98 ,
Welcome to Kore Community
In the mentioned usecase, if Password reset and Account Unlock need to be done automatically without human intervention, then an API is must.
If however, it is alright to require a person / agent to make these changes, then we can create a bot such that it send the request for these tasks to the relevant teams either through mail, or to any messaging channels.
The dialog can flow like below:
User askes the bot : My account is locked , please help me unlock.
Bot says: I can help you raise a request to unlock the account with the IT team. Would you like to proceed?
User says: Yes please
Bot says: We have sent the request to our IT support team. Our agent will get back to you in x hours with the progress/ new password.
Hope this helps!! Thank you for stopping by!!