Transfer to Agent using Any platform

Hi all, Is there any documentation provided for transfer to live agent other than using LiveChat . Any other live platforms like Freshdesk,etc?

Dear @raahul.c

You may opt for any supported vendor for Agent Transfer functionality in the platform.

Appreciate it if you could kindly follow the below documentation that talks about the available channels in the platform:

Also below links regarding how to configure:

Hope this helps.