Call for creating a new ticket in service now

XO Platform
1

create ticket in service now .

  1. what type of call
    2.Request URL format

Please calrify the above points.

2

Hi @renisweta1094,

What kind of ticket would you like to create?
Ex: Using this you can create incident request:

1: Post
2: https://{tenant}.service-now.com/api/now/table/incident
body:

{
“short_description”:"",
“description”:""
}

3

THANKS A TON!

Please help me out to set a authorization profile as i am having API key and if basic_auth can be used by the api key provided

Help me out asap.

4

Welcome @renisweta1094,

I dont understand what apikey you are referring to. If you happen to have a open id key , with which you can access any api, then use it instead configuring authorization profile.

Ex: :

5

So I am just asking that it is possible to make an authorization profile with type api key ( one of the type given) so as to raise a ticket in service now.

I had already made an authorization profile with basic auth type but is it possible to have it with api key that too in auth?

6

Hi @renisweta1094,

You can access an API using any Authorizaton type like Basic Auth, API key, OAuth2 as per the API.
If this servicenow API accepts an API key for Authorization, you can set the type to API key and provide the same.

Regards,
Yoga Ramya.

7