About the Code Gladiators category

This category is exclusively created for the developers participating in TechGig Code Gladiator Hackathon 2022 Intelligent Virtual Assistants on the Kore.ai XO Platform.

You can use this space to ask questions, join the discussions and find answers/guidance to all the Kore.ai XO Platform-related questions. You can also view other categories to understand the platform better.

Our team continuously monitors this space and provides you with the latest and best resolution. We will appreciate your contribution to asking meaningful questions. You can also connect with us through Slack channel

Note - If you need any assistance with your VA, you will need to add koresupport@kore.com as a developer to the bot. Instructions for that can be found here: Members and Roles - Kore.ai Documentation

Additionally, post a topic in community under CodeGladiators category for support assistant.

Hi Team, we are also participating in this. As we are in last phase of the development, since today morning we are facing one issue on the platform. We have configured the Live Agent and providing ngrok url in the platform. It was perfectly working till yesterday. We are observing from today Morning, platform is by passing the Live Agent Transfer Node and reaching to end of dialog directly. There is no logs generated even on the platform. Is there anything going on the platform or any deployment?

Hello @praful_dhone ,

Let us check with our team on this.

@praful_dhone
I have checked that the agent transfer is working as fine. Do you see the issue in a particular scenario? If you need further help I would recommend that you share your bot export, explain the sequence of utterances and share the botkit code also over a ticket.

It is started working again. Thanks.